Also, many have reported unpaid earnings from such bonuses, in those cases when they were succesfully redeemed. Agressively flooding their players' emails with various promotions, the operator would inexplicably revoke these offers, or declare them invalid once a player has attempted to claim them.

In recent times, customers have been complaining about baiting and spamming marketing strategies concerning fake sign-up and other bonus offers. Licenses to offer gambling games and conduct wagering via the internet, have been issued by the Government of Curacao, and the UK Gambling Control Commission. Restricting maximum bets while bonus winnings are being wagered, limiting winnings from bonuses, enforcing low weekly and monthly withdrawal limits are among the major downsides of the site. Wagering requirements are high, and for some countries set even higher, such that rollover is almost impossible to complete. Promotional policy includes certain rules that are not advantageous for players. Next to these issues, there is a history of problems players had with unpaid bonus winnings, account lockouts, unresponsive customer support, outdated games, and many other telltale signs of a badly run gambling establishment. Wizard of Odds has had the operator blacklisted due to slow payments, and a controversy involving bonus funds confiscations on account of alleged bonus abuse. Integrity/TrustworthinessĪ long string of unethical business practices trails behind this site, and has been properly documented at all major review websites and casino directories. The site compromised reputation and integrity, by imploring shady terms and conditions, delayed payment tactics and unethical advertisement, such as spamming and baiting by means of false offers. As numerous customers noted, the downfall of a once-decent casino began sometime around 2012.

Over the years, they've gone through several different software platforms, including Top Game, and are currently supplied through ProgressPlay Limited. In operation since 1997, Golden Palace was originaly a Playtech casino, during which time the quality of their services had been considered acceptable for the most part.

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